Humor Me ... I'm Sick and I'm Ticked:
You will learn how to go from ordinary to "extra-ordinary" in your customer service skills by using manners, confident communication, and humor helpers. Excellence is demonstrating the difference in how people feel about their care. Get your attitude adjusted and your behavior will follow with happy customers as the outcome.
How To Work With Humans In Health Care:
Discover how to use caring communication with all staff so they feel respected and informed. Leverage your differences into learning opportunities where egos meld into a symphony of service. This session will also help reinforce the importance of manners in health care where we aspire to be role models of health care excellence.

Gifts For The Givers
This session will help remind us of why we are in health care. Kathy will share experiences to help us understand the personal benefits we receive that are not tangible but have great value!
| Joy | in service to others |
| Laughter | how to laugh with life |
| Learning | a constant positive process |
| Life Balance | learning to make good choices |
Recharge your heart, mind, body, and spirit as Kathy helps you feel the pride of being a part of the health care profession.
Meeting planner information
Email Kathy for more information